Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Helpdesk
  1. Helpdesk
  2. Helpdesk

Helpdesk

Welcome! You can raise a request for Helpdesk using the options provided.

zero LCE
Request for new software (zero LCE)

You need new software

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"fcb1ec3dc634fc9b817e79c92f9f9a4cbef936d9_lout","branding":{"id":"135","key":"bbgh","name":"Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/135"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Helpdesk Portal","sharedPortalName":"Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Helpdesk Portal","sharedPortalName":"Helpdesk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Helpdesk Portal","sharedPortalName":"Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000305","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/89d90974-5dea-4ae5-b7b6-677c5633e36b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjlmZWM1OC05OTlmLTQ0YzItYmJlNC1iOTFkZDcxMzY2ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5ZDkwOTc0LTVkZWEtNGFlNS1iN2I2LTY3N2M1NjMzZTM2YiI6WyJyZWFkIl19LCJleHAiOjE3NzMzMTU3NDIsIm5iZiI6MTc3MzMxNTE0Mn0.kJSo5KbtLBYqSsfAjYUw3vvyLgl5FdmPqTY6MiI3Qis&client=2f9fec58-999f-44c2-bbe4-b91dd71366da&height=300&mode=fit","bannerMediaApiFileId":"89d90974-5dea-4ae5-b7b6-677c5633e36b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"135","key":"bbgh","projectId":10458,"serviceDeskId":135,"name":"Helpdesk","description":"<p>Welcome! You can raise a request for Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/135","reqTypes":[{"id":"927","name":"AI Gateway - Open WebUI","descriptionHtml":"","callToAction":"AI Gateway - Open WebUI","introHtml":"<p>All topics related to the AI Gateway at BBG</p>","icon":10664,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[342],"key":""},{"id":"267","name":"General service request","descriptionHtml":"<p>Fill in the name of the ticket and describe your request in as much detail as possible.</p>","callToAction":"General service request","introHtml":"<p>Please complete this form in detail if none of the others are suitable. This will enable us to process your request quickly and efficiently.</p>","icon":10659,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[176],"key":""},{"id":"1198","name":"Request for new hardware (zero Head Office)","descriptionHtml":"","callToAction":"Request for new hardware (zero Head Office)","introHtml":"<p>You need new hardware</p>","icon":10674,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[342],"key":""},{"id":"1199","name":"Request for new hardware (zero LCE)","descriptionHtml":"","callToAction":"Request for new hardware (zero LCE)","introHtml":"<p>You need new hardware</p>","icon":10729,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10729","groups":[473],"key":""},{"id":"1197","name":"Request for new software (zero HeadOffice)","descriptionHtml":"","callToAction":"Request for new software (zero HeadOffice)","introHtml":"<p>You need new software</p>","icon":10674,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[342],"key":""},{"id":"1196","name":"Request for new software (zero LCE)","descriptionHtml":"","callToAction":"Request for new software (zero LCE)","introHtml":"<p>You need new software</p>","icon":10674,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[473],"key":""},{"id":"333","name":"Trainee department change","descriptionHtml":"","callToAction":"Trainee department change","introHtml":"<p>Please indicate when the department change is.</p>","icon":10723,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[275],"key":""},{"id":"664","name":"BI and Analytics","descriptionHtml":"","callToAction":"BI and Analytics","introHtml":"<p>All topics related to Power BI and Reporting Services</p>","icon":10693,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[347],"key":""},{"id":"828","name":"Bi and Analytics access","descriptionHtml":"","callToAction":"Bi and Analytics access","introHtml":"<p>All access request to BI and Analytics.</p>","icon":10693,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[347],"key":""},{"id":"796","name":"BO","descriptionHtml":"","callToAction":"BO","introHtml":"<p>All topics related to BO</p>","icon":10691,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[347],"key":""},{"id":"795","name":"Citrix","descriptionHtml":"","callToAction":"Citrix","introHtml":"<p>All topics related to Citrix.</p>","icon":10973,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10973","groups":[342],"key":""},{"id":"564","name":"COLECT.io","descriptionHtml":"","callToAction":"COLECT.io","introHtml":"<p>All topics related to COLECT.io.</p>","icon":10842,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10842","groups":[346],"key":""},{"id":"1265","name":"D365 Go-Live Themen","descriptionHtml":"","callToAction":"D365 Go-Live Themen","introHtml":"<p>Feedback und D365 Repots Anfragen.</p>","icon":10525,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[347],"key":""},{"id":"468","name":"Printer","descriptionHtml":"","callToAction":"Printer","introHtml":"<p>All requests regarding printers.</p>","icon":10727,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[342],"key":""},{"id":"1064","name":"Printer (zero LCE)","descriptionHtml":"","callToAction":"Printer (zero LCE)","introHtml":"<p>All requests regarding printers.</p>","icon":10727,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[473],"key":""},{"id":"630","name":"E-Mail","descriptionHtml":"","callToAction":"E-Mail","introHtml":"<p>All topics related to E-Mail.</p>","icon":10702,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[342],"key":""},{"id":"1232","name":"Fabric and Power BI licenses","descriptionHtml":"","callToAction":"Fabric and Power BI licenses","introHtml":"<p>Requests regarding Fabric and BI licenses</p>","icon":10693,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[347],"key":""},{"id":"467","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"<p>All requests regarding your hardware.</p>","icon":10729,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10729","groups":[342],"key":""},{"id":"1027","name":"Hardware (POS, printer, scanner, iPad)","descriptionHtml":"","callToAction":"Hardware (POS, printer, scanner, iPad)","introHtml":"<p>You have questions or a problem/malfunction with the hardware in the store</p>","icon":10729,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10729","groups":[474],"key":""},{"id":"1060","name":"Hardware (zero LCE)","descriptionHtml":"","callToAction":"Hardware (zero LCE)","introHtml":"<p>You have a question or a problem/malfunction with the hardware</p>","icon":10729,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10729","groups":[473],"key":""},{"id":"531","name":"INTEX","descriptionHtml":"","callToAction":"INTEX","introHtml":"<p>All topics related to INTEX.</p>","icon":10808,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10808","groups":[344],"key":""},{"id":"301","name":"Name change","descriptionHtml":"","callToAction":"Name change","introHtml":"<p>Form for systemic name change</p>","icon":10507,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[275],"key":""},{"id":"399","name":"Network","descriptionHtml":"","callToAction":"Network","introHtml":"<p>Form for network access, faults or problems.</p>","icon":10741,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[342],"key":""},{"id":"696","name":"Networkdrive","descriptionHtml":"","callToAction":"Networkdrive","introHtml":"<p>Formula to get access to networkdrives or remove.</p>","icon":10698,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[275],"key":""},{"id":"1097","name":"Network drive (zero LCE)","descriptionHtml":"","callToAction":"Network drive (zero LCE)","introHtml":"<p>Form to request or remove access to a network drive.</p>","icon":10698,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[473],"key":""},{"id":"729","name":"On/ Offboarding","descriptionHtml":"","callToAction":"On/ Offboarding","introHtml":"<p>Please fullfill the Order request with all needed informations.</p>","icon":10720,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[275],"key":""},{"id":"302","name":" Forgotten your password?","descriptionHtml":"","callToAction":" Forgotten your password?","introHtml":"<p>Form for changing or resetting passwords.</p>","icon":10666,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[275],"key":""},{"id":"597","name":"PDM-Koppermann","descriptionHtml":"","callToAction":"PDM-Koppermann","introHtml":"<p>All topics related to PDM-Koppermann.</p>","icon":10874,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10874","groups":[345],"key":""},{"id":"894","name":"security","descriptionHtml":"","callToAction":"security","introHtml":"<p>Form for security topics</p>","icon":10730,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[407],"key":""},{"id":"663","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"<p>All topics related to Software.</p>","icon":10674,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[342],"key":""},{"id":"994","name":"Software (SEAK, MSP, POS software)","descriptionHtml":"","callToAction":"Software (SEAK, MSP, POS software)","introHtml":"<p>You have a question or problem with the store software</p>","icon":10674,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[474],"key":""},{"id":"1061","name":"Software (zero LCE)","descriptionHtml":"","callToAction":"Software (zero LCE)","introHtml":"<p>All requests Software</p>","icon":10674,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[473],"key":""},{"id":"960","name":"Standard Report Subscriptions","descriptionHtml":"","callToAction":"Standard Report Subscriptions","introHtml":"<p>Subscribe and unsubscribe to report distribution</p>","icon":10693,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[347],"key":""},{"id":"469","name":"Telephony","descriptionHtml":"","callToAction":"Telephony","introHtml":"<p>All requests regarding telephony.</p>","icon":10725,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[342],"key":""},{"id":"1062","name":"Telephony (zero LCE)","descriptionHtml":"","callToAction":"Telephony (zero LCE)","introHtml":"<p>All requests regarding telephony.</p>","icon":10725,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[473],"key":""},{"id":"1163","name":"Telephony / Internet(zero Stores)","descriptionHtml":"","callToAction":"Telephony / Internet(zero Stores)","introHtml":"<p>All requests regarding telephony and internet in the store</p>","icon":10725,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[474],"key":""},{"id":"368","name":"Maintenance period","descriptionHtml":"","callToAction":"Maintenance period","introHtml":"<p>If you would like to inquire about the duration of maintenance.</p>","icon":10742,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[176],"key":""},{"id":"238","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1063","name":"Request by email (zero)","descriptionHtml":"","callToAction":"Request by email (zero)","introHtml":"<p>Received a request from your email support channel.</p>","icon":10527,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"432","name":"order","descriptionHtml":"","callToAction":"order","introHtml":"<p>Please complete the order form with all the necessary information.</p>","icon":10645,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[],"key":""},{"id":"1130","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Feedback form for the key user test in calendar weeks 48 and 49</p>","icon":10735,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10735","groups":[],"key":""},{"id":"243","name":"Template","descriptionHtml":"","callToAction":"Template","introHtml":"","icon":10511,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":176,"name":"General service request"},{"id":342,"name":"Workplace"},{"id":275,"name":"User administration"},{"id":474,"name":"zero Stores"},{"id":473,"name":"zero LCE"},{"id":346,"name":"Colect.io"},{"id":344,"name":"Intex"},{"id":345,"name":"PDM"},{"id":347,"name":"BI and Analytics"},{"id":407,"name":"Security"}],"orderMapping":{"440":[267,994],"176":[267,368],"342":[1198,1197,795,663,630,467,468,399,469,861,927],"473":[1199,1196,1064,1060,1097,1061,1062],"242":[333],"308":[432],"346":[564],"347":[1265,1232,960,828,796,664],"344":[531],"276":[399],"275":[729,333,301,302,696],"345":[597],"407":[894],"474":[1163,1027,994],"143":[243],"343":[368]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b086c870-1140-3037-b4f4-56045c0f8907","appLinkName":"","appLinkUrl":"","spaceKey":"BBGH","spaceName":"BBG-Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BBGH","serviceDeskId":135,"kbLinkDomainURLs":["https://bb-group.atlassian.net","https://portal.helpdesk.bettybarclay.com"]},"createPermission":true,"portalAnnouncement":{"portalId":135,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BBGH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjlmZWM1OC05OTlmLTQ0YzItYmJlNC1iOTFkZDcxMzY2ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMzMTYzNDIsIm5iZiI6MTc3MzMxNTE0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RusY63wZPFyn0HaWiSgS3Wf6yi8AFO6HTRIFthY4s7A","targetCollection":"upload-project-10458","endpointUrl":"https://api.media.atlassian.com","clientId":"2f9fec58-999f-44c2-bbe4-b91dd71366da","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1196,"projectId":10458,"issueType":{"id":"10394","name":"[System] Service request if approvals needed"},"form":{"name":"Request for new software (zero LCE)","descriptionHtml":"","callToAction":"Request for new software (zero LCE)","intro":"<p>You need new software</p>","instructions":"","icon":10674,"iconUrl":"https://portal.helpdesk.bettybarclay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Enter the name of the ticket here. This should briefly state the topic of the content.","descriptionHtml":"<p>Enter the name of the ticket here. This should briefly state the topic of the content.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10031","fieldConfigId":"10132","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":true,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/135/create/1196","requestValidateBaseUrl":"/servicedesk/customer/portal/135/validate/1196","calendarParams":{"firstDay":0,"date":"2026-03-12T12:32:22+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b086c870-1140-3037-b4f4-56045c0f8907","appLinkName":"","appLinkUrl":"","spaceKey":"BBGH","spaceName":"BBG-Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BBGH","serviceDeskId":135,"kbLinkDomainURLs":["https://bb-group.atlassian.net","https://portal.helpdesk.bettybarclay.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjlmZWM1OC05OTlmLTQ0YzItYmJlNC1iOTFkZDcxMzY2ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMzMTYzNDIsIm5iZiI6MTc3MzMxNTE0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RusY63wZPFyn0HaWiSgS3Wf6yi8AFO6HTRIFthY4s7A","targetCollection":"upload-project-10458","endpointUrl":"https://api.media.atlassian.com","clientId":"2f9fec58-999f-44c2-bbe4-b91dd71366da","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4090783146246497,"updated":"2026-02-03T14:44:09.450486824Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1196],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4090783146246497,"name":"Software","submit":{"lock":false,"pdf":false},"primaryLocale":"de-DE","translatedLocale":"en-US","templateFormUuid":"b246355e-27a0-44c6-83fc-ea73c632ead0"},"layout":[{"type":"doc","version":1,"content":[{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Please note that there are separate areas for PDM, INTEX, COLECT.io and PowerBi: "},{"type":"text","text":"Helpdesk Portal","marks":[{"type":"link","attrs":{"href":"https://portal.helpdesk.bettybarclay.com/servicedesk/customer/portal/135"}},{"type":"strong"}]}],"attrs":{"localId":"046bbbd7-d35b-47dc-9962-e5ed84d70d34"}}],"attrs":{"panelType":"info"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5dd01f69-f70a-4921-b351-57d3e4c9720c","parameters":{"id":1},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"25b19e37-30be-4183-a046-a03cd1564525","parameters":{"id":20},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"31facbf4-ccf1-40dc-8bb4-eb0af9c25456","parameters":{"id":22},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"561eb4ad-07eb-41cc-b64a-ec6dddb6a58a","parameters":{"id":32},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f8e718ee-b0c1-4e92-8bf0-1da25361d857","parameters":{"id":33},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9a8efc1a-935b-4503-bc0a-18e1d68da81e","parameters":{"id":24},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"7f950a1e-b3a9-48f0-b8ed-4a41719a76ad","parameters":{"id":31},"layout":"default"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2d6cbc9c-b688-4b47-9df3-7fefca12afd8","parameters":{"id":30},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"33":{"type":"us","label":"Responsibility","description":"Who should be responsible for and maintain the software?","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"ts","label":"Number of licenses required:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"cs","label":"How are the costs broken down?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"One-time purchase with updates","other":false},{"id":"2","label":"One-time purchase without update","other":false},{"id":"3","label":"Rent / Subscription: per user / month","other":false},{"id":"4","label":"Rent / subscription: per user / year","other":false},{"id":"5","label":"Seats: per month","other":false},{"id":"6","label":"Seats: per year","other":false}],"questionKey":""},"32":{"type":"ts","label":"Cost center for purchasing / rent","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"us","label":"Type of request","description":"","validation":{"rq":true},"jiraField":"customfield_10531","questionKey":""},"31":{"type":"cs","label":"Who is the software for?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Personal use","other":false},{"id":"2","label":"Department","other":false},{"id":"3","label":"company","other":false},{"id":"0","label":"Andere …","other":true}],"questionKey":""},"20":{"type":"tl","label":"Name of the new software","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"rt","label":"Additional information:","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"b246355e-27a0-44c6-83fc-ea73c632ead0"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4090783146246497,"updated":"2026-02-03T14:44:09.450486824Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1196],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4090783146246497,"name":"Software","submit":{"lock":false,"pdf":false},"primaryLocale":"de-DE","translatedLocale":"en-US","templateFormUuid":"b246355e-27a0-44c6-83fc-ea73c632ead0"},"layout":[{"type":"doc","version":1,"content":[{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Please note that there are separate areas for PDM, INTEX, COLECT.io and PowerBi: "},{"type":"text","text":"Helpdesk Portal","marks":[{"type":"link","attrs":{"href":"https://portal.helpdesk.bettybarclay.com/servicedesk/customer/portal/135"}},{"type":"strong"}]}],"attrs":{"localId":"046bbbd7-d35b-47dc-9962-e5ed84d70d34"}}],"attrs":{"panelType":"info"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5dd01f69-f70a-4921-b351-57d3e4c9720c","parameters":{"id":1},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"25b19e37-30be-4183-a046-a03cd1564525","parameters":{"id":20},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"31facbf4-ccf1-40dc-8bb4-eb0af9c25456","parameters":{"id":22},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"561eb4ad-07eb-41cc-b64a-ec6dddb6a58a","parameters":{"id":32},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f8e718ee-b0c1-4e92-8bf0-1da25361d857","parameters":{"id":33},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9a8efc1a-935b-4503-bc0a-18e1d68da81e","parameters":{"id":24},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"7f950a1e-b3a9-48f0-b8ed-4a41719a76ad","parameters":{"id":31},"layout":"default"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2d6cbc9c-b688-4b47-9df3-7fefca12afd8","parameters":{"id":30},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"33":{"type":"us","label":"Responsibility","description":"Who should be responsible for and maintain the software?","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"ts","label":"Number of licenses required:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"cs","label":"How are the costs broken down?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"One-time purchase with updates","other":false},{"id":"2","label":"One-time purchase without update","other":false},{"id":"3","label":"Rent / Subscription: per user / month","other":false},{"id":"4","label":"Rent / subscription: per user / year","other":false},{"id":"5","label":"Seats: per month","other":false},{"id":"6","label":"Seats: per year","other":false}],"questionKey":""},"32":{"type":"ts","label":"Cost center for purchasing / rent","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"us","label":"Type of request","description":"","validation":{"rq":true},"jiraField":"customfield_10531","questionKey":""},"31":{"type":"cs","label":"Who is the software for?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Personal use","other":false},{"id":"2","label":"Department","other":false},{"id":"3","label":"company","other":false},{"id":"0","label":"Andere …","other":true}],"questionKey":""},"20":{"type":"tl","label":"Name of the new software","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"rt","label":"Additional information:","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"b246355e-27a0-44c6-83fc-ea73c632ead0"},"linkedJiraFields":["customfield_10531"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bb-group","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fcb1ec3dc634fc9b817e79c92f9f9a4cbef936d9_lout","baseUrl":"https://portal.helpdesk.bettybarclay.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bb-group.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2f9fec58-999f-44c2-bbe4-b91dd71366da","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ba62115740d14c65b08abd691be2a35f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://bb-group.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}